Terms and conditions

Ownership
The domain www.ogabinetedemadamethao.com is property of Eruditembrace Unipessoal LDA, NIPC 515990167, with a capital of 1000€. The head office is located in Rua Maria Lamas, 9, 3drt, 2805-196 Almada, tel 211527718, email:ogabinetedemadamethao@gmail.com

Website
Webmaster: O Gabinete de Madame Thao
Responsible of publication: O Gabinete de Madame Thao
Website host: Bluehost ATTN: Legal Department 1500 N Priest Drive, Suite 200 Tempe, AZ 85281

Product images
The images of the products available on the website are the most accurate possible, in order to replicate the product in a true way, as it actually is. Considering that some products are hand-made, there might be some slight differences between the image and the product itself, due to raw material and production process. Differences in lighting during the shooting process could also affect the color rendering.

Orders
The user places his order by completing the purchase process designated on the website www.ogabinetedemadamethao.com by “checkout”, after adding the product (s) he intends to order. The minimum order amount in order to finalize the purchase is 5€.
Purchases can be finalized on www.ogabinetedemadamethao.com only for shipping in Europe.
In the case of orders to be shipped outside Europe, please send your order by email to ogabinetedemadamethao@gmail.com or by using the form in the “contact” section with the mention of the products and quantities desired and the delivery address. Payments for orders to be sent outside Europe can me made via bank transfer.
The final confirmation of the order by the user is equivalent to full and complete acceptance of the prices and description of the products available for sale as well as these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded.
O Gabinete de Madame Thao will honor orders received online only up to the limit of available stocks. In the absence of product availability, O Gabinete de Madame Thao undertakes to inform the user as soon as possible.
The data contained in the invoice are the sole responsibility of the user. The invoice once issued cannot be reissued with changes.

Payments
The website www.ogabinetedemadamethao.com proposes to the user the following Stripe payment methods: Credit Card and Multibanco.
The user will pay a lump sum corresponding to the value of the products ordered, which will include the costs of handling the order.
O Gabinete de Madame Thao will use all its efforts to guarantee the maximum confidentiality and security in the data transmitted over the internet.

Delivery
The delivery of orders is free of charge for a delivery within Continental Portugal. Shipment fees for deliveries in other European countries will be calculated at check out.
For orders to be delivered outside Europe, O Gabinete de Madame Thao will inform the user about the additional shipping cost after receiving the user´s order request email including name of products and quantities desired and the delivery address. In that case, the cost of postage varies depending on the items ordered, their weight, the address and the selected shipping method.
O Gabinete de Madame Thao is committed to delivering the orders as soon as possible; generally, within 3 to 5 working days after the purchase date for deliveries within Portugal.
O Gabinete de Madame Thao will always endeavor to comply with the availability deadlines, informing the user in case it foresees difficulties in complying with it, providing, in that case, the option of terminating the contract. By not exercising this right, the user assumes that he / she maintains the interest in the order and consents to delivery beyond that period.

Return and Exchange Policy

We want you to be satisfied with your purchase. If you are not satisfied with our products for any reason, you may return the item(s) for a refund with the following conditions:

Shipping charges are not refundable. Return shipping charges are your responsibility.

Product(s) must be returned unused with all original packaging and accessories.

All returns are subject to a 15% restocking fee.

Returns must be postmarked within 14 days of the original delivery date.

Include a copy of your sales receipt or packing list with your return.

The refund will be made via bank transfer; please provide us your bank info via email at ogabinetedemadamethao@gmail.com  together with your sales receipt. Once we will receive back the products, we will proceed with the refund.

If you would like to make an exchange for another product, please contact us via email at ogabinetedemadamethao@gmail.com

If there is an issue with your order (missing or wrong item, damaged package, etc), you must inform us within 72 hours past delivery.

Simply meet the above conditions and return the product to the address below:
Eruditembrace Unipessoal LDA

3drt Rua Maria Lamas, 9

2805-196 Almada

Portugal

Returns that do not meet the above conditions will not be given a refund.

Complaints
The user may submit his suggestions or complaints to O Gabinete de Madame Thao by accessing the “contact” page of the website or by sending an email at ogabinetedemadamethao@gmail.com

Responsibility
O Gabinete de Madame Thao is not responsible for any inconvenience or damage caused to the user by using the Internet network, such as: service disruption, outside intrusion, anomalies caused by computer viruses or any other case of force majeure.

Communication
Under the terms of Decree Law no. 7/2004, of 7 January, and Decree Law no. 41/2004, of 18 August, O Gabinete de Madame Thao performs, based on the data collected in the User registration, the following communications:
a) Communications of a purely informative nature, namely: sending the documentation related to the transactions carried out, information on the status of the orders;
b) Communications about O Gabinete de Madame Thao art and cultural program, or communications of an advertising nature whose nature and promotional advantages contained therein will be clearly identified.

Information on content
The reproduction, transfer, distribution and storage of contents of the page www.ogabinetedemadamethao.com without prior written authorization granted by O Gabinete de Madame Thao is forbidden for any purpose other than strictly personal.
O Gabinete de Madame Thao reserves the right to change at any time, the information and commercial offer presented for: products, prices, promotions, commercial and sales conditions.

Privacy policy
O Gabinete de Madame Thao respects your right of privacy.
When you order items from our website, you will be asked to provide contact details.
Your contact details are stored safely and responsibly and we will only use this data to process and deliver your requests efficiently to you.
We take all reasonable steps to protect your personal data.
However, we cannot guarantee the security of any data you disclose online.
You accept the inherent security risks of providing information and buying online and will not blame us for any breach of security unless this is due to our negligence.